Data Protection

esnero.com Privacy Policy

1. General Information
The company Grünweg GmbH , located at Bahnhofplatz 2, 63906 Erlenbach am Main , operates the online shop www.esnero.com (“ esnero.com ”, “we”, “us”). We are responsible for the processing of personal data in accordance with the General Data Protection Regulation (GDPR). In this privacy policy, we inform you about what personal data we collect, how we use it, and what rights you have regarding your data.

2. Purpose and legal basis of data processing

We process personal data exclusively within the framework of applicable data protection laws and only to the extent necessary.

2.1 Customer inquiries and communication
When you contact us (by email, phone or contact form), we process your information (e.g. name, email address, phone number) in order to answer your request.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in responding to customer inquiries).

2.2 Order processing
To process orders in the esnero.com shop, we process data such as name, address, email address, payment details, and ordered products. This data is necessary to fulfill the purchase contract.
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of a contract).

2.3 Customer account
When you create a customer account, we store your registration data to allow you to log in, manage your orders, and access previous purchases.
Legal basis: Art. 6 para. 1 lit. b GDPR.

2.4 Newsletters and commercial communications
We use your email address to send you product information and offers if you have expressly consented to this or are already a customer. You can unsubscribe from the newsletter at any time.
Legal basis: Art. 6 para. 1 lit. a GDPR (consent) or Art. 6 para. 1 lit. f GDPR (legitimate interest in direct marketing).

2.5 Marketing analyses
We analyze purchasing behavior and preferences anonymously in order to improve our offerings.
Legal basis: Art. 6 para. 1 lit. f GDPR.

3. Data transfer

Your personal data will only be shared to the extent necessary:

• Payment service providers (e.g. Adyen, PayPal) for payment processing

• Shipping service providers (e.g. DHL, UPS) for the delivery of your orders

• IT and hosting service providers who support us in the secure operation of our systems

• Tax advisors or authorities , insofar as legally required

Data will only be transferred to third parties outside the EU if an adequate level of data protection is guaranteed in accordance with Art. 45 et seq. GDPR.

4. Storage duration

We only store personal data for as long as is necessary to fulfill the respective purposes:

• Contract and invoice data: 10 years (statutory retention period)

• Customer data in the active account: as long as the account exists

• Newsletter data: until you withdraw your consent

• Communication data: until the request has been fully answered

5. Cookies and online services

Our website uses cookies to provide features and analyze usage.

Use of cookies:

• Technically necessary cookies (e.g. shopping cart, login)

• Statistics and analysis cookies (e.g., Google Analytics, pseudonymized)

• Marketing cookies only with your consent

You can delete or block cookies at any time in your browser settings.

6. Marketing consent

If you give us your consent to use your data for marketing purposes, we will use your data exclusively for:

• Personalized advertising on esnero.com and our channels,

• Offer information from our trusted partners (e.g., retail, electronics, travel, finance).

Your consent is voluntary and can be withdrawn at any time via your customer account or by email to info@esnero.com . After withdrawal, no further data processing for this purpose will take place.

7. Your rights

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR) – You can find out what data we store about you.

• Rectification (Art. 16 GDPR) – Inaccurate or incomplete data will be corrected.

• Erasure (Art. 17 GDPR) – Data will be erased if there are no legal obligations to retain it.

• Restriction of processing (Art. 18 GDPR) – processing is temporarily suspended.

• Right to object (Art. 21 GDPR) – You can object to the processing, in particular for advertising purposes.

• Right to complain – In case of violations, you can contact the relevant supervisory authority:
  Bavarian State Office for Data Protection Supervision, Promenade 18, 91522 Ansbach, Germany.

8. Data Protection Officer

If you have any questions or concerns regarding data protection, you can contact our data protection officer:

E-mail: info@esnero.com
Address: Grünweg GmbH – Data Protection Officer, Bahnhofplatz 2, 63906 Erlenbach am Main

9. Currentness and changes

This privacy policy is valid from November 25, 2025. We reserve the right to update it in the event of legal or technical changes. The most current version can be found at www.esnero.com/datenschutz .