Distance Selling Contract / Cancellation Policy

Distance selling contract / Cancellation policy

(As of October 10, 2025)

---

1. Scope

This contract applies to all orders placed through the online shop esnero.com .
where consumers (§ 13 BGB) purchase goods or services via distance selling (e.g. via the Internet).

It regulates the rights and obligations between the provider Esnero.com (hereinafter "we", "us") and the buyer (hereinafter "customer", "consumer").

---

2. Provider information

Esnero.com
Email: support@esnero.com
Website: www.esnero.com

---

3. Conclusion of contract

1. The product presentations in the online shop do not constitute a legally binding offer, but rather an invitation to place an order.

2. By clicking the "Submit order" button, the customer makes a binding purchase offer.

3. The contract is concluded as soon as the customer receives a written order or shipping confirmation from us via email.

---

4. Prices and shipping costs

1. The prices applicable are those displayed on the website at the time of ordering.
   These prices are generally exclusive of statutory value added tax (VAT) .
   However, in certain cases, VAT may already be included .
   Information regarding the tax treatment is clearly displayed on the respective product page.

2. Shipping and delivery costs are clearly displayed before the order is completed.
   The customer is generally responsible for shipping costs.
   However, the seller reserves the right to make changes in special cases or as part of promotions.
   to cover all or part of the shipping costs.

3. Price reductions, discount promotions or vouchers are subject to the respective special conditions stated.

---

5. Right of withdrawal

a) Cancellation policy

The customer has the right to withdraw from this contract within fourteen (14) days without giving any reason.
The cancellation period begins on the day on which the customer or a third party designated by him has received the goods.

To exercise the right of withdrawal, the customer must send us a clear statement (e.g. by email to support@esnero.com )
to transmit information about his decision to cancel the contract.

---

b) Consequences of the revocation

1. In the event of a valid cancellation, we will refund all payments made by the customer, including standard shipping costs.
   after
   – the goods have arrived at our premises complete and undamaged,
   – an examination of the condition was carried out, and
   – the revocation was formally confirmed.

2. The refund will be issued using the same payment method that the customer used for the original order.
   unless otherwise expressly agreed.

3. We reserve the right to withhold the refund until we receive the goods back or the customer has provided proof of purchase.
   that he has properly returned the goods – whichever comes first.

4. The customer bears the return shipping costs unless otherwise agreed in writing.

---

c) Exclusion or expiry of the right of withdrawal

The right of withdrawal does not apply to contracts concerning:

• Goods that are unsuitable for return for health or hygiene reasons if their seal has been removed after delivery ,

• Goods that are manufactured according to customer specifications or are clearly personalized,

• Food, dietary supplements or other highly perishable products ,

• Products whose nature, once opened or used, makes resale impossible.

📌 A notice:
For safety reasons, opened, used or damaged packaging of food, dietary supplements or hygiene products cannot be returned .

---

6. Customer's obligations

1. The customer is obliged to pay attention to the following when purchasing food, dietary supplements or similar products.
   to take his personal health conditions into account.
   Esnero.com is not liable for intolerances or allergic reactions.
   unless the customer has informed us of this in writing beforehand .

2. Delivery will be made to the address provided by the customer.
   If delivery cannot be made due to incomplete or incorrect address information,
   The customer bears the responsibility and any additional costs.

3. Damaged deliveries:
   The customer is obliged to document any visible transport damage immediately.
   (e.g., by taking photos or videos) and notifying us of the damage via email within 24 hours .
   Claims for compensation or reimbursement may be rejected without appropriate documentation of evidence.

---

7. Warranty and Liability

1. The statutory warranty rights apply (§§ 434 ff. BGB).

2. We are not liable for damages caused by improper use, incorrect storage, or failure to follow product information.
   Esnero.com accepts no liability.

3. Liability for slight negligence is excluded.
   provided that no essential contractual obligations are affected.

---

8. Refunds

1. Refunds will only be issued after a complete review and confirmation of the return or complaint process.

2. Depending on the product category and scope of testing, processing time can take up to 30 working days .

3. Partial returns will be refunded proportionally.

4. Refunds will only be issued to the customer's original payment method.

---

9. Applicable Law and Jurisdiction

1. The law of the Federal Republic of Germany applies , excluding the UN Convention on Contracts for the International Sale of Goods.

2. For consumers, the legal place of jurisdiction is their place of residence; for entrepreneurs, the place of jurisdiction is Erlenbach am Main .

---

10. Final Provisions

Should any provision of this contract be invalid or unenforceable,
The validity of the remaining provisions remains unaffected.
The invalid provision will be replaced by one that most closely approximates the economic purpose.

---

📅 Entry into force: October 10, 2025
📧 Contact: support@esnero.com

---